Salesforce Invites Applications For The Role Of Technical Support Engineers
Job Designation : Technical Support Engineer
Qualification : BE/Btech
LOCATION : BANGLORE, KARNATAKA | HYDERABAD, TELANGANA
Skill set :
-Excellent written and verbal communication skills.
-Solid understanding of Internet technologies: firewalls, web servers, -web proxy servers, etc.
-Understanding of database concepts and data management -(RDBMS) and SQL
Job Description :
-Write sample code, client libraries, and contribute to Open Source projects.
-Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
-Resolve customer service issues and skillfully manage complex customer service problems.
-Manage customers’ expectations and experience in a way that results in high customer satisfaction.
-Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
-Assist with the design and delivery of product and other technical training.
-Review support cases for technical and troubleshooting accuracy.
-Define and describe technical best practices.
-Complete assigned project responsibilities.