Wipro Fresher Recruitment of IT Service Desk Executive | Exp: 0-5 years | Location: Pune

April 5, 2023
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Job Description

Wipro Fresher Recruitment of IT Service Desk Executive

Job Designation : IT Service Desk Executive

Qualification : Bachelor’s degree

Experience : Freshers / 0-5 year

Location: Pune

Skill Set :
– Excellent written & verbal communication skills
– Good Knowledge of Laptop/Desktop troubleshooting.
– Knowledge about VPN/ Windows OS/O365/Active Directory.

Job Description:
– Answer calls and Service Requests from end users and track status and progress to resolution.
– Opens, logs, prioritizes, assigns, and closes calls logged.
– Asks the End User for all relevant information concerning the call made or issue reported.
– Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.

Please share CVs on shiduti.jamwal@wipro.com