Skills: Associate Solution Support Engineer – Success Factor
Exp: 2-5 years
Location: Gurgaon/Gurugram, Bangalore/Bengaluru
Resolve known errors by means of SAP Notes, Knowledge Base articles, solved customer incidents, documentation, WIKI, or verifying customised entries or hardware parameters.
Perform root cause analysis and provide solutions
Achieve a good level of customer satisfaction
Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
Participate in weekend support/ 24×7 support activities
Report errors to the Engineering team while creating Incidents.
Participate in Knowledge Management (WIKI content, Knowledge Base Articles)
Contribute ideas to help towards the PS-People vision.
Carry out new tasks as requested by STM and Product Family head to help achieve the PS vision.
Get certified in Classroom Training or e-Learning Lessons regarding processes documented in WIPS. With increasing experience, supervision of Mentor or Coach decreases while customer interaction increases. Consequently other responsibilities increase e.g. for the content of Knowledge Base Articles and WIKI content, providing 24×7 support
What you bring
Minimum 2 years of Success Factor Experience
Software Engineering, or an Engineering discipline
Problem-Solving & Good Communication Skills
Willingness to take the initiative to contribute beyond your own responsibilities
Knowledge of Success Factor Talent(PM/GM, Compensation, Succession/CDP) is added advantage.
Meet your team
SAP Product Support People is a global organisation that handles customer support cases (24×7), provides proactive services, and share knowledge with customers to deliver first-class support for the complete SAP portfolio.
In India, we have teams in Bangalore & Gurgaon. We support all the modules of the Success factor.
SF Talent Support Team takes care of the most important aspect of SuccessFactors, and We Support Compensation, Performance & Goals, Succession and Talent.